What is a facilities fee?
Effective September 10, 2010 Hale Koolau began charging a nominal facilities fee on all rentals. This is a daily fee assessed for us to offset expenses related to ongong maintenance of hot tubs, air conditioners, salary of a maintenance person, etc. This is similar to the “resort” fees charged by Hotels in lieu of raising their room rates. Every renter must pay the daily facilities fee, even if some facilities are in repair or unavailable during your time of stay. Please consult your rental agreement regarding our policies with respect to equipment malfunction and temporarily unavailable services/facilities. If you have any questions please do not hesiste to contact us toll free at 888.236.0799 or send us a message from this site.