Hale Ko'olau Hawaii Vacation Rentals on the North Shore of Oahu, Hawaii. Frequently asked questions & answers about us and the North Shore.
If you do not find the answer to your questions here, please complete the form below and we'll be happy to respond as soon as possible. Or, you can always call us at 1.888.236.0799 (toll free) or 1.808.536.4263 (direct).
WE ABSOLUTELY DO NOT ALLOW PARTIES OR EVENTS ON OUR PROPERTIES. This rule was put into effect to protect the rights of other guests and neighbors surrounding the property. If you would like to have a small get together, please verify it through managemnt by calling us at 1.888.236.0799. NON-COMPLIANCE WITH THIS RULE MAY RESULT IN YOUR IMMEDIATE REMOVAL FROM OUR PROPERTY WITHOUT REFUND. Read More ...
Effective September 10, 2010 Hale Koolau began charging a nominal facilities fee on all rentals. This is a daily fee assessed for us to offset expenses related to ongong maintenance of hot tubs, air conditioners, salary of a maintenance person, etc. This is similar to the "resort" fees charged by Hotels in lieu of raising their room rates. Every renter must pay the daily facilities fee, even if some facilities are in repair or unavailable during your time of stay. Please consult your rental agreement regarding our policies with respect to equipment malfunction and temporarily unavailable services/facilities. If you have any questions please do not hesiste to contact us toll free at 888.236.0799 or send us a message from this site. Read More ...
In case of emergency, please call 911 for immediate attention. Then please call us at 1.888.236.0799 so we may also address the incident wich has or is occuring at the moment. If you have any comments or concerns please feel free to call us anytime at 1.888.236.0799 so we may address your concerns in an appropriate manner. Read More ...
There are reef fishermen who fish all along the coastline. We ask our guests not to fish off our sea walls so as to avoid possible injury to other guests. The reefs in front of our property, however, are public domain and you are welcome to fish there. Read More ...
Yes, Hale Ko'olau has a preferred local operator in Haleiwa who can create an exclusive, one of a kind, fishing or whale watching tour for you. For more information please call 888.236.0799 or consult the in-suite guide located in your rental. Read More ...
We have no problem with guests using our garden hoses to wash their cards, but we do ask that you please clean up after yourself (eg: coiling the hose back up, and picking up any materials you may have used). Read More ...
We require a 25% non-refundable deposit to hold all reservations. Reservations may be made online at anytime using our online booking systems. Under no circumstances do we hold reservations without a deposit and the rentals are available on a first-come, first-serve basis. Read More ...
We have four (4) hot tubs located throughout the proeprty in dedicated common areas for everyone's use, except that the Nani Kai Hale (Beautiful Beach House) has its own private hot tub. Read More ...
For liability reasons, we cannot speculate on the safety of the beach for your children. We can, however, say that our coastline is protected by barrier reefs adn there is good sandy bottom swimming a short walk from the property where many residents bring their small children to play. Of course, if the weather is rough or you feel that conditions are not suitable for your level of swimming, you should never enter the water. WHEN ENTERING THE WATER, YOU DO SO AT YOUR OWN RISK. HALE KOOLAU IS NOT RESPONSIBLE FOR ANY INCIDENTS THAT MAY OCCUR WHEN YOU ARE IN THE WATER AS WE DO NOT PROVIDE A CERTIFIED LIFEGUARD ON OUR PROPERTY.
As expected, most of the crime on Oahu occurs in the more densely populated urban areas of Waikiki, Honolulu Downtown, Pearl City, etc. Due to less population density on our side of the island, it is understandable that our actual instances of crime are lower. For more information, you may want to visit the Honolulu Police Department's website at www.honolulupd.org.
Yes, we have several common laundry areas with coin-operated washers & dryers. Some rentasl have their own coin-operated washers and dryers located inside the rental, except that the Nani Kai Hale (Beautiful Beach House) has a complimentary extra large capacity washer & dryer. WE DO NOT PROVIDE LAUNDRY SOAP OR BLEACH. Read More ...
Effective January 1, 2011 we will remove all land-based phone service from our vacation rentals.
With changing consumer habits we have come to realize that most guests now travel with cellular phones, therefore to reduce costs we will eliminate all land-based lines.
We do not provide beach towels or beach chairs, hwoever we do have many chaise lounge chairs along the oceanfront of the property for common use. Additionally, each rental has its own table and chairs to use for outdoor dining if desired. Read More ...
We are proud to offer our guests one-stop shop when it comes to beach equipment and amenities! For a nominal fee, we have US Divers PRO snorkel gear (child to adult sizes), boogie boards, surfboards, kayaks, and stand-up paddleboards. In addition to these items, we also have beach chairs, umbrellas, coolers, and much more! Stop by our on-site office when you arrive to check-out the amenities you would like to enjoy. First come, first serve availability, but we usually have enough for everyone.
For the convenience, we have provided a full list of available equipment we have on-site and the rental rate for each item. **Prices are subject to change without notice and availability based on first-come, first-serve basis. **
DAILY RENTALS:
US Divers Adult Snorkel Package (Goggles, snorkel, and set of fins) ...$5.99/day
US Divers Child Snorkel Package (Goggles, snorkel, and set of fins) ...$4.99/day
This is a subjective question. We are unable to predict the weather at any given time as the weatehr of the Hawaiian Islands is very unpredictable. It has been our experience, however, that during the winter months (November to March) it is generally wetter than during the other months of the year. Being on an island surrounded by open ocean the weather can change suddenly and unexpectedly. If you want historical weather data, please visit www.weather.com and use our zip code of 96717 for more information. Read More ...
This is a subjective question and depends mostly on the weather we are having at the time. Due to adverse swells and other conditions, the beach may or may not have a lot of sand. Those times when the beach is not sandy is unpredictable. the water directly in front of the rentals contains reef which is fairly good for snorkeling. We are located on the North side of Hauula Bay and good permanent sand bottom swimming is a short walk down the beach in front of the public beach park area. Read More ...
Yes, each month we review our reservations for the follwoing month and identify specific properties for which we will grant a discount off the daily rate. Otherwise, we are proud to offer all repeat guests a ten percent (10%) discount off their reservations at anytime except Christmas/New Years. Please call us toll free at 888.236.0799 if you have any questions or would like to request a discount.
Simply click on the "Specials & Discounts" tab above or click here and you will be taken to our Discounts page to see if a deal is available for you.
Each of our rentals has cable TV with a DVD player & a stereo with CD player. Due to changing consumer haibts we have decided to remove all land based lines from our rentals starting January 1, 2011. In lieu of land lines we have local cellular/mobile phones available for rent for only $4.99 per day. We have complimentary wireless high-speed internet access on-site. Read More ...
Yes, we provide everything needed for the rental homes including cooking utensils, dishes, towels, sheets, and complete kitchens. Please note that we provide two (2) bath towels for each registered guest only and do not provide beach towels. Also, due to health code and liability requirements we do not provide any condiments or spices for cooking. Opened condiments and food items must be discarded after guests depart and cannot be kept for future guests.
Our rentals are 100% self catering. There is no daily room cleaning/service and guests are responsible to handle their own laundry needs after arrival. Each rental, however, is cleaned and ready to go (including laundry) upon arrival.
Hale Koolau has an agreement with a professional licensed massage therapist. You can select the massage service you desire when you are making your reservation under the "optional services". We will then put you in direct contact with him to schedule at your convenience. Read More ...
The North Shore of Oahu is the more nature based side of the island with single family homes, beach parks, and beautiful views everywhere. You'll come to our side of the island to enjoy great hiking, reef snorkeling, horseback riding, bird watching, surfing, shark adventuers, skydiving, and so much more. For more information on nearyby activites please click here? Read More ...
We use an automated reservation management system and all payments are processed automatically on the dates indicated on your reservation confirmation and invoice. You do not need to do anything as our system will automatically debit the card of record and send a notice to you about the payment. If you wish to make your final payment on a different card you must do this BEFORE the due date on your invoice. To update your card inforamtion simply access your guest area of the reservations system and make your update there.
Our automated reservation system will send you an email seven (7) days prior to arrival with further instructions. We will arrange to meet you at the proeprty on your day of arrival. It is extremely important that you notify us in advance what your flight number is and what time you are scheduled to arrive in Honolulu. We ask that you please call us at 1.888.236.0799 after you land and before you begin heading up to the property so that we will know you're only 45 minutes to 1 hour away. We will check you in and answer your questions upon your arrival. Please note that, per the terms of the rental agreements, we charge a late check-in fee of $15.00 for arrivals after 6:00 p.m. and until 10:00 p.m. We charge $30.00 for arrivals after 10:00 p.m. Read More ...
The "breakage fee" on your invoice is the same thing as a security or damage deposit. It is US$200.00 on all our rentals except for the Nani Kai Hale (Beautiful Beach House) which is US$1,000.00. The breakage fee is automatically debited from the credit card you use to secure your reservation seven (7) days prior to your arrival. If there is no damage to the property it is automatically returned to the same credit card seven (7) days after your departure.
This is an automated process handled by our reservations system. If you wish to use a different card you must access your guest area of our system and update your card details there BEFORE the due date of the breakage deposit. Finally, although the deposit is refunded to the card by our system it may take several days to appear on your card as a credit. This time lapse varies depending on the policies and procedures of your card-issuing bank. Hale Koolau has no control over how quickly the refund will appear on your card.
We are within walking distance to several restaurants around the Hauula Beach Park area. There are also two convenience stores (one open 24/7) and a large grocery store within walking distance. Within a 5 minute drive there are many other restaurants, a shopping center with grocery store and movie theater, fruit stands, souvenir stands, shrimp trucks, and more located in the towns of Punaluu, Laie, & Kahuku. Read More ...
We have eight (8) single family homes located directly next door to one another along the same stretch of beach. Six (6) of the homes are duplex style (two homes under one roof) and two (2) are stand alone. The duplexes are either side by side or upstairs and downstairs and can be combined to provide one large single family home for larger groups, if available. For more information about the rentals please return to the home page and click on the property name or photo to see it's detail page. Read More ...
Hale Ko’olau is a family owned and operated business. We have an A+ rating with the Hawaii Better Business Bureau and are members of the Hawaii Chamber of Commerce. Our mission is to provide affordable Hawaii beachfront vacation rentals in a quiet and relaxing atmosphere.
