Policies

Hale Ko’olau, LLC Booking Policies

To hold your reservation we require a non-refundable 25% advance deposit. No reservation is guaranteed until the rental agreement (“terms and conditions”) has been agreed to online (during reservation process) and the initial deposit paid. Any changes to the reservation after the agreement is accepted and the deposit is paid will be subject to a one-time $150.00 modification charge (excluding cancellation of a reservation when deposit is non-refundable). If you cancel after final payment has been made, or after arrival at the property, you agree to forfeit all rents prepaid except for any amount we are able to recover through re-renting the property, less fifty percent (50%). We reserve the right to re-rent the property for less than the amount you agreed to pay and will refund only the amount we are able to recover, less fifty percent (50%). No exceptions to this policy will be made for any reason. You are advised to obtain travel insurance coverage which is available through our online booking process.

At Hale Koolau we pride ourselves on maintaining a professional and welcoming environment. That is why we will always personally receive our guests at the property and answer their questions upon arrival. All guests are required to sign a waiver of liability declaration and receipt of possession upon arrival.

Hale Ko’olau, LLC Online Privacy Policy Statement:

Our Commitment to Online Security:

Physical, electronic and managerial procedures have been employed by Hale Koolau, LLC to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by management and/or staff designated to handle reservations.

Collection of Personal Information Online:

It is the policy of Hale Koolau LLC NOT to collect and transmit sensitive personal and/or financial information online except in the online reservation management/booking software supported by Lodgix. We strongly encourage all our guests to contact us via phone for the transmission of personal and financial information. Our toll free line is 888.236.0799 (US & Canada) and our direct line is 808.536.4263.

Email links for requesting information are located on our site only for the purpose of requesting basic and non-confidential information such as availability dates and rate information. These links are NOT secure. Guests who transmit personal and financial information to Hale Koolau, LLC via our online email links are doing so at their own risk. Hale Koolau, LLC shall not be responsible for any information that is compromised when a guest transmits it to us via our online email links.

Use of emails in marketing:

Hale Koolau LLC does not sell or provide our guest’s emails to third parties.  Emails collected by Hale Koolau LLC are used only for the purposes of delivering requested information about availability and for communicating relevant information to our reserved guests.

Automatic Payment Updates:

Hale Koolau, LLC uses reservation management software provided by Lodgix that may automatically notify our guests when their payments are due. Information transmitted through Lodgix is guaranteed secure and encrypted by Lodgix. To learn more about Lodgix please visit www.lodgix.com.

Collection of Personal Information Offline:

Personal and financial information collected by Hale Koolau, LLC is maintained strictly within our secure reservation management software powered by Lodgix. We do not maintain physical personal and financial information. Access to our reservation management system is limited strictly to management and authorized users.

Computer Tracking & Cookies:

Our web site is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to our guests. This information is used strictly for internal purposes and is never shared with any other companies or entities.

Links to Third Parties

Our site may contain hyperlinks to websites operated by third parties. Hale Koolau, LLC does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Hale Koolau, LLC is not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by Hale Koolau, LLC. Inclusion of any linked websites on our site does not imply or constitute approval or endorsement of the linked website by Hale Koolau, LLC. If you decide to leave our website to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Hale Koolau is not responsible for information provided by you to third parties.

Travel/Booking Agent Commissions

As of April 1, 2013 Hale Ko’olau, LLC will no longer offer commissions to travel agencies or other businesses that secure reservations on our behalf unless a separate agreement has been made. For more information on our commission policy or to sign up to represent our properties, please contact us anytime at 888.236.0799 (toll free) or 808.536.4263 (direct) or send us an email via our contact us page.